Thanks all for an excellent stay for a ski holiday. Magnificent and beautiful location, it was very close to a gondola station. Took a walk around city center, located not too far away from the hotel.

Had an adequate and beautiful room with with bath tub, lovely views, and I couldn't ask for more. The location was marvellous and incredible, a 10-15 minute walk from Goryu...

Loved savoury breakfast, adequate and large room.

I booked a room with an extremely comfy bed, central heating, a personal safe, and multi-channel TV. The location was marvellous: stores and convenience stores were within walking distance. The staff was accommodating and outstandingly accommodating and provided great services.

Classic charm, friendly staff, convenient shuttle, great ski hire shop, cozy lobby, lovely onsen.

Nothing all excellent.

Fantastic ! Such a wonderful place to stay. Absolutely no bit to complain about ! I higly recommend this place to anyone going to Hakuba !

Location convenient to shuttles and ski rentals

Old and run down. Carpet was old and worn and stained. Quality of amenities (if any) were of a standard of a motel or hostel. For the price, the place was bitterly disappointing and I would not stay there again.

I had an amazing stay at this hotel! The location was perfect, just a short walk to the ski lift and right across from a ski rental place. It made it so convenient to start my day on the slopes. The staff were incredibly helpful and spoke excellent English, which made everything so much easier. The highlight for me was definitely the Onsen, it was so relaxing and the perfect way to unwind after a day of skiing. The buffet dinner was also great value and the food was delicious. this place offered everything I needed for a comfortable and enjoyable stay.

I would highly recommend this hotel to my family and friends. It had a great location, amazing service, and a beautiful Onsen.

Location near base of ski resort, welcome center bus depot next to hotel, easy transportation to other area ski resorts, great selection of equipment for rental at welcome center across from hotel. Hotel breakfast buffet excellent selection / quality to choose from. Rooms very quiet with great view of woods / nature in back of hotel - peaceful!

bathroom / shower facilities in-room are somewhat dated - clearly added after building was constructed with large step-up into the bathroom from floor of the room...somewhat awkward getting in/out of bathroom with tired legs after day of skiing.

We were upgraded to a suite, which was a nice large room with dining area. The hotel was spotlessly clean and the staff were very friendly and helpful. The location to the nearest lift was within a few minutes walk. The Onsen was a great way to relax after a day's skiing.

1. The hotel is like a trip back to the 90s. The decor is very dated (though it doesn't look tired). 2. The front desk advertises 1 day lift passes for Y4100 and 2 days for Y6500 - we asked for 2 days x 2 persons and were charged Y14000 + Y1000 deposit - when I queried this was told that as it was the weekend the 2 day lift pass were Y500 extra per person - though it did not say this anywhere on the sign. 3.Check out was at the early time of 10 am - we asked if we could have a later check out and were told it would cost Y1500 per hour - so we didn't bother. 4. The temperature in the room was very hot and we were unable to turn it down- all we could do was turn the fan off. Ended up leaving the door to the balcony open at night to let in some fresh air. The whole of the hotel was also very hot including the dining room and the massage room. Need to install adjustable heating so guests can have it to their liking. 5.Finally don't forget to take your hairdryer with you - the one provided in our room was like the ones found in a 1980s public swimming baths - would take forever to dry your hair - I washed my hair in the room and went to the Onsen changing rooms to dry it as they had more up to date ones. This hotel could be "fantastic" if it had a complete makeover and was brought up to date.

The hotel's location was perfect for me, just a short walk from the ski resort lift. The staff were helpful in reserving tables for dinners at restaurants nearby. Hotel facilities were top-notch including an onsen, snowshoe rentals/tours, ski rentals, and a pub nearby. There was a shuttle bus service that transported guests around the area conveniently. The breakfast was delicious and staff were very friendly.

Can't think of anything.

Location and friendly and helpful service.

Rooms are tired and room service is only on request.

Staff and coziness of the place

Probably time for a bit of a makeover, but if that would change the price then not warranted

Had a great time during Christmas at this hotel! Loved the easy access to a ski shuttle route and having a heated ski locker in my room was a game-changer. The outdoor onsen was a big plus, especially after a long day on the slopes.

The room we were given was quite small and cramped, and the bathroom felt outdated. The hotel wasn't ideally located for ski-in/ski-out access and didn't have a lot of nearby dining options.

We stayed at a hotel near the lifts, which allowed us to get to Happo One ski area quickly. The hotel was close to the ski rental and pick-up for ski school. We were also right on the shuttle route for all the ski resorts and the Happo bus terminal. The room was cozy and had a separate bathroom and a comfortable bed. The breakfast offered a good variety of options and was filling. The hotel had an onsen that was perfect to relax in after a day on the slopes.

The ski storage facilities were somewhat inadequate, with just racks outside with chains.

love the onsen location was perfect, near the gondolas